Local Delivery  

 
All items listed on catchhmegoods.com as in-stock are updated live from our warehouse in Orange County, California, and are ready for Local delivery to your address with no delivery fees. We offer a 180-day return policy for items in their original packaging and condition, or we can exchange defective products due to manufacturing issues.

Products can also be ordered for pickup from our store at 2323 Main Street, Irvine, CA 92614, or delivered locally via ground service at no cost. If you would like to place an order in person or schedule a pickup from our local location, please visit our store at the same address. To ensure a smooth experience, we recommend calling us at (949) 228-9980 to make an appointment.

Basic Delivery  Includes delivery to the main entrance, porch, garage, or driveway. No appointment or signature is required.*

Standard Delivery Includes delivery to the main entrance, porch, garage, or driveway. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *

In-Home Delivery  Includes delivery inside the main entrance of the home. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *

Room of Choice Delivery  Includes delivery to the room of choice (including one flight of stairs). An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *

White Glove Delivery Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *

White Glove Assembly Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and full assembly including tools. An appointment with an 8-12 hours delivery window will be set with the customer. Signature required. *

* Customer Signature Required

CatchHomeGoods LLC will require a signature and a copy of the customer's Government-issued photo identification at the time of delivery or Pick-up. The Government-issued photo identification must match the information on the credit/debit card used at the time of purchase. If someone else is receiving the order or picking up the order other than the person who has purchased the item, the person placing the order must send an email with a picture of the ID attached to the email to contact@CatchHomeGoods.com and let us know who will be the person receiving or picking up the order.

Delivery conditions outside of the above guidelines including, but not limited to, one flight of stairs or more, sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handling services and fees. If any of these apply, please call us at +1 (310) 876-2216 or send us an Email to contact@CatchHomeGoods.com

IMPORTANT:

DELIVERY TERMS AND CONDITIONS
 

PLEASE READ CAREFULLY!

FAILURE TO FOLLOW INSTRUCTIONS AND TERMS & CONDITIONS COULD RESULT IN YOU BEING RESPONSIBLE FOR DAMAGE TO AND/OR MISSING ITEMS FROM YOUR DELIVERY

ITEMS PRIOR TO BEING SHIPPED OUT ARE THOROUGHLY INSPECTED BY QUALITY CONTROL. BECAUSE OF THIS, FURNITURE DELIVERIES ARE RECEIVED IN GOOD CONDITION UNLESS DAMAGED IN TRANSIT.

YOU HAVE BOTH A RIGHT AND A RESPONSIBILITY TO INSPECT ALL ITEMS CAREFULLY DURING THE DELIVERY.

CUSTOMERS WHO SIGN FOR DELIVERY AND DO NOT NOTATE "DAMAGE UPON DELIVERY" ASSUME RESPONSIBILITY IF MERCHANDISE IS DAMAGED. IF THE PRODUCT ITSELF APPEARS SEVERELY DAMAGED OR IT’S THE WRONG ITEM YOU MUST TAKE PICTURES OF THE PACKAGING WHEN BEING UNLOADED OR WHILE IN THE TRUCK, YOU SHOULD SUBMIT THE PICTURES AND YOU MAY REFUSE THE DELIVERY. PLEASE NOTIFY CATCH HOME GOODS STORE OF REFUSAL SO WE CAN ANTICIPATE THE RETURN AND SEND OUT A NEW ITEM.

PLEASE MAKE ARRANGEMENTS TO PREPARE YOURSELF AND HAVE HELP UPON DELIVERY OF YOUR MERCHANDISE AS MOST DELIVERIES CONSIST OF LARGE AND HEAVY ITEMS. AT THE TIME OF DELIVERY, OPEN THE ITEMS OUT OF THE PACKAGING TO CHECK FOR DAMAGES IN PRESENCE OF THE DRIVER. IF THE TRUCK DRIVER IS NOT WILLING TO WAIT FOR YOU TO INSPECT THE ACTUAL ITEM, YOU MUST WRITE: "TRUCK DRIVER REFUSED TO WAIT" AND “DAMAGED UPON ARRIVAL” ON THE DELIVERY RECEIPT.

IF THE PACKAGING OR PRODUCT HAS ANY DAMAGE, OR IF THERE IS ANY REASON YOU ARE CONCERNED WITH THE DELIVERY:

IF IT IS DAMAGED, YOU MUST WRITE “PRODUCT DAMAGED” ON THE TRACKING COMPANY'S RECEIPT CALLED PROOF OF DELIVERY OR THE BILL OF LADING (BOL) PRIOR TO SIGNING OFF.
IF ANYTHING IS MISSING, YOU MUST LIST THE MISSING ITEMS ON THE DELIVERY RECEIPT.
YOU MUST RETAIN APPLICABLE PACKAGING MATERIALS, AND NOTIFY US IMMEDIATELY AT (949)228-9980.
TAKE PICTURES OF THE DAMAGED ITEMS IMMEDIATELY.
FILE A CLAIM WITHIN 24 HOURS BY EMAILING TO CONTACT@CATCHHOMEGOODS.COM
IN THE EVENT THAT DAMAGE IS NOT NOTED ON THE WAYBILL WHEN SIGNED "RECEIVED IN GOOD CONDITION", ON THE DELIVERY RECEIPT OR THE APPLICABLE PACKAGING MATERIALS ARE NOT RETAINED, WOULD MAKE IT IMPOSSIBLE TO FILE A CLAIM WITH THE TRACKING COMPANY. IN THIS CASE, IT WILL BE IMPOSSIBLE FOR US TO HELP OUT WITH ANY CLAIM FILED.

UNAVAILABILITY OR REFUSING DELIVERY
ONCE A CUSTOMER REP NOTIFIES YOU ABOUT YOUR ORDER READY TO SHIP, YOU MUST MAKE YOURSELF AVAILABLE WITHIN 1-3 WEEKS TO ACCEPT DELIVERY. THE TRUCKING COMPANY WILL CALL YOU TO SCHEDULE THE EXACT DATE AND TIME FRAME FOR DELIVERY. IF YOU ARE NOT AVAILABLE OR UNABLE TO TAKE A SCHEDULED DELIVERY, THE TRACKING COMPANY ALLOWS UP TO 3 DAYS TO RESCHEDULE. AFTER 3 DAYS, A STORAGE FEE WILL BE CHARGED AND REDELIVERY FEES MAY APPLY.

IF YOU REFUSE DELIVERY OF AN ITEM THAT IS IN GOOD CONDITION AND NEITHER DAMAGED NOR DEFECTIVE, YOU WILL BE RESPONSIBLE FOR THE ACTUAL FREIGHT CHARGES FOR BOTH WAYS AND A RESTOCKING FEE.

IF BY SOME REASON YOU ARE NOT AVAILABLE OR YOU REFUSE DELIVERY OF THE MERCHANDISE YOU WILL BE LIABLE FOR DAILY STORAGE FEES ASSIGNED BY THE CARRIER.

CLAIMS
IF THE CUSTOMER HAS ANY CLAIMS OTHER THAN WHAT WAS NOTED ON THE DELIVERY RECEIPT, IT IS UPON THE DISCRETION OF CATCH HOME GOODS STORE TO RESOLVE THE MATTER. IF THE CUSTOMER HAS FAILED TO FOLLOW OUR TERMS AND CONDITIONS AS PER AGREEMENT TO PURCHASE FROM CATCH HOME GOODS STORE, WE WOULD NOT BE RESPONSIBLE FOR ANY DAMAGES, SHORTAGES OR ANY OTHER CLAIMS.

ALL CLAIMS WILL BE RESOLVED AND AUTHORIZED ONLY BY THE CLAIMS DEPARTMENT MANAGER OF CATCH HOME GOODS STORE. (NOT BY THE SALES REPRESENTATIVE OR THE DELIVERY TEAM.) EACH AND EVERY CLAIM MUST BE PROPERLY FILED WITHIN 24 HOURS, IN ORDER TO BE CONSIDERED. CUSTOMERS MUST FILE A CLAIM AT THE CLAIMS FORM WITH ALL REQUIRED INFORMATION INCLUDING A FEW IMAGES OF THE DAMAGE. ALL PROPERLY SUBMITTED CLAIMS WOULD HAVE A RESOLUTION AFTER 3-5 BUSINESS DAYS REVIEWING TIME.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO FILE A CLAIM AND TO CALL US TO MAKE SURE THAT WE RECEIVED THE CLAIM AND ALL NEEDED INFORMATION. IF ITEMS ARE DAMAGED OR SUSPECTED TO BE DAMAGED, IT MUST BE DOCUMENTED "DAMAGED UPON ARRIVAL" WHERE YOU SIGN FOR THE ITEMS. THE DELIVERY DRIVER MUST WAIT WHILE YOU INSPECT. IF THE DRIVER DOES NOT AGREE TO WAIT, NOTE "TRUCK DRIVER REFUSED TO WAIT" ON THE BILL OF DELIVERY AND REFUSE THE SHIPMENT.

IT IS IMPORTANT TO BE AS DETAILED AND DESCRIPTIVE AS POSSIBLE ON THE DELIVERY SLIP BEFORE YOU SIGN FOR YOUR ITEMS. A SIGNATURE INDICATES ACCEPTANCE; WITHOUT INSPECTING THE BOXES, YOU ARE ACCEPTING THE SHIPMENT "AS IS" AND WILL BE FULLY RESPONSIBLE FOR ANY REPLACEMENTS (INCLUDING FREIGHT) OR REPAIR COSTS IF TRANSIT RELATED.

CATCH HOME GOODS STORE IS NOT RESPONSIBLE TO RESOLVE ANY CLAIMS IF THE CUSTOMER HAS SIGNED THE DELIVERY RECEIPT WITHOUT ANY NOTATION OF MISSING PARTS OR DAMAGES AS ALL SALES ARE FINAL.