Refund Options:

1. Eligibility for Returns & Refunds

• • Items can be returned within 30 days of delivery.
  • The product must be in its original condition, unused, and with all original packaging.
  • Custom-made or clearance items are final sale and cannot be returned.

2. Refund Options

• • Full Refund: If the item is returned in its original condition within 30 days.
  • Store Credit: If the customer prefers, they can receive a store credit instead of a refund.
  • Partial Refund: If the item is returned with signs of use or damage, a restocking fee of 15-25% may apply.

3. Return Shipping

• • If the return is due to damage or defects, Catch Home Goods covers the return shipping.
  • If the return is due to a change of mind, the customer is responsible for the return shipping cost.

4. Damaged or Defective Items

• • Customers must report damage within 48 hours of delivery with photo proof.
  • We will arrange for a replacement or full refund at no extra cost.

5. Refund Processing

• • Refunds are processed within 5-7 business days after receiving and inspecting the item.
  • The refund will be issued to the original payment method or as store credit.

Call us at +1 (949) 228-9980 or send us an email at contact@CatchHomeGoods.com

PLEASE READ CAREFULLY!

failure to follow instructions and terms & conditions could result in you being responsible for damage to and/or missing items from your delivery.

items prior to being shipped out are thoroughly inspected by quality control. because of this, furniture deliveries are received in good condition unless damaged in transit.

you have both a right and a responsibility to inspect all items carefully during the delivery.

customers who sign for delivery and do not notate "damage upon delivery" assume responsibility if merchandise is damaged. if the product itself appears severely damaged or it’s the wrong item, you must take pictures of the packaging when being unloaded or while in the truck, submit the pictures, and you may refuse the delivery. please notify catch home goods store of the refusal so we can anticipate the return and send out a new item.

please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. at the time of delivery, open the items out of the packaging to check for damages in the presence of the driver. if the truck driver is not willing to wait for you to inspect the actual item, you must write: "truck driver refused to wait" and "damaged upon arrival" on the delivery receipt.

IF THE PACKAGING OR PRODUCT HAS ANY DAMAGE, OR IF THERE IS ANY REASON YOU ARE CONCERNED WITH THE DELIVERY:

if it is damaged, you must write "product damaged" on the tracking company's receipt, called proof of delivery (pod) or the bill of lading (bol), prior to signing off. if anything is missing, you must list the missing items on the delivery receipt. you must retain applicable packaging materials and notify us immediately at (949) 228-9980.

take pictures of the damaged items immediately.

file a claim within 24 hours by emailing contact@catchhomegoods.com. in the event that damage is not noted on the waybill when signed "received in good condition," on the delivery receipt or the applicable packaging materials are not retained, it would make it impossible to file a claim with the tracking company. in this case, it will be impossible for us to help out with any claim filed.

UNAVAILABILITY OR REFUSING DELIVERY

once a customer rep notifies you about your order being ready to ship, you must make yourself available within 1-3 weeks to accept delivery. the trucking company will call you to schedule the exact date and time frame for delivery. if you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. after 3 days, a storage fee will be charged and redelivery fees may apply.

if you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the actual freight charges for both ways and a restocking fee.

if for some reason you are not available or you refuse delivery of the merchandise, you will be liable for daily storage fees assigned by the carrier.

CLAIMS

if the customer has any claims other than what was noted on the delivery receipt, it is upon the discretion of catch home goods store to resolve the matter. if the customer has failed to follow our terms and conditions as per the agreement to purchase from catch home goods store, we would not be responsible for any damages, shortages, or any other claims.

all claims will be resolved and authorized only by the claims department manager of catch home goods store (not by the sales representative or the delivery team). each and every claim must be properly filed within 24 hours to be considered. customers must file a claim using the claims form with all required information, including a few images of the damage. all properly submitted claims will have a resolution after a 3-5 business day review period.

it is the customer's responsibility to file a claim and follow up to ensure that we received the claim and all needed information. if items are damaged or suspected to be damaged, it must be documented as "damaged upon arrival" where you sign for the items. the delivery driver must wait while you inspect. if the driver does not agree to wait, note "truck driver refused to wait" on the bill of delivery and refuse the shipment.

it is important to be as detailed and descriptive as possible on the delivery slip before signing. a signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs related to transit.

catch home goods store is not responsible for resolving any claims if the customer has signed the delivery receipt without any notation of missing parts or damages, as all sales are final.

by placing an order, you agree to our privacy policy and terms and conditions. you also authorize catch home goods store to text and call the number you provided with order-related and other information, possibly using automated means.

Are you prepared for your furniture delivery?

1. Measure any elevators if applicable and all entryways/front door(s) to ensure that your furniture will fit into the desired space.
2. Map out the best pathway from outside your home to where the piece will be placed. Consider any hanging lighting that may be in the way. Take down any pictures or wall decorations in the delivery path to protect your belongings.
3. Be prepared to secure your pets.
4. We require someone 18 years or older to sign for the delivery.
5. Make sure the area is clear and easily accessible, giving the movers enough space to move and assemble the items without stumbling upon anything else. Room should be clear of any obstruction or existing furniture, in order to lay down rugs.